TechValidate Research on Jira Align

Jira Align Case Study

Medium Enterprise Professional Services Company


This case study of a medium enterprise professional services company is based on a February 2019 survey of Jira Align customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Jira Align provides visibility, drives behavior/culture, and drives the importance of task description accuracy to achieve desired outcomes.”


The business challenges that led the profiled company to evaluate and ultimately select Jira Align:

  • Decided to look for a new Enterprise Agile Planning tool for the following reasons:
    • Because they needed a tool to support SAFe or other scaled agile framework
    • To gain robust agile portfolio management solution

Use Case

The key features and functionalities of Jira Align that the surveyed company uses:

  • Integrates the following tools with Jira Align:
    • GitLab
  • Level of agreement that Jira Align is:
    • Designed to let the teams use the tools they want without any disruption to their work in process: agree
    • Built for scale: agree
    • Transformative: agree
    • Outcome driven: agree
  • Jira Align’s capabilities compared to the competition:
    • Project and program portfolio: better
    • Scrum team support: better


The surveyed company achieved the following results with Jira Align:

  • Jira Align capabilities compared to the competition:
    • Performance: better
    • Ease of use: better
    • Reliability: better
    • Scalability: significantly better
    • User interface: better
  • Confirmed that it took 1 – 3 Months to realize benefits from Jira Align after implementation was complete.
  • Operational benefits their organization realized following the implementation of Jira Align:
    • They were able to create consistency/collaboration across the organization
    • Accelerated framework (SAFe, Scrum@ Scale, etc) implementation
    • Top to bottom visibility and transparency
    • An ability to connect business strategy to technical execution
    • Better PI/Program planning capabilities
  • Agreed that Jira Align increased the productivity of their software teams by 10-20%.

About This Data

This data was sourced directly from verified users of Jira Align by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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