TechValidate Research on Jira Align

Introduction

This case study of a large enterprise health care company is based on a February 2019 survey of Jira Align customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Jira Align:

• Required a tool to support their global SAFe initiative

Use Case

The key features and functionalities of Jira Align that the surveyed company uses:

• Integration with Jira above the team level

• Designed to allow the development organization to use the tools they want without any disruption to their work in process
  • A platform that could scale throughout the organization

Results

The surveyed company achieved the following results with Jira Align:

• Increased the productivity of their software teams between 30 – 40%.
• Realized impactful benefits within 1 – 3 Months after implementation was complete.
• Accelerated the implementation of their scaled agile initiative across the company

• Jira Align capabilities compared to the competition:
  • SAFe Support: best in class
  • Project and program portfolio: significantly better
  • Product roadmapping: significantly better
  • Integration with 3rd party tools: best in class
  • Scrum team support: significantly better

• Jira Align capabilities compared to the competition:
  • Performance: significantly better
  • Ease of use: significantly better
  • Reliability: significantly better
  • Scalability: significantly better
  • User interface: significantly better

Introduction

This case study of Dimension Data – NY is based on a February 2019 survey of Jira Align customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Jira Align:

• Decided to look for a new Enterprise Agile Planning tool for the following reasons:
  • Because their previous tool was too complicated/unreliable/didn’t scale
  • Because they needed a tool to support SAFe or other scaled agile framework
  • To gain robust agile portfolio management solution
  • To gain visibility above the team level
• Vendors evaluated before choosing Jira Align:
  • Atlassian Jira Portfolio Plugin

Use Case

The key features and functionalities of Jira Align that the surveyed company uses:

• Integrates the following tools with Jira Align:
  • Jira
• Level of agreement that Jira Align is:
  • Designed to let the teams use the tools they want without any disruption to their work in process: very strongly agree
  • Built for scale: very strongly agree
  • Transformative: very strongly agree
  • Outcome driven: very strongly agree
• Jira Align’s capabilities compared to the competition:
  • SAFe Support: best in class
  • Project and program portfolio: best in class
  • Product roadmapping: best in class
  • Integration w/3rd party tools: best in class
  • Scrum team support: best in class

Results

The surveyed company achieved the following results with Jira Align:

• Jira Align capabilities compared to the competition:
  • Performance: best in class
  • Ease of use: significantly better
  • Reliability: best in class
  • Scalability: best in class
  • User interface: significantly better
• Confirmed that it took 1 – 3 Months to realize benefits from Jira Align after implementation was complete.
• Operational benefits their organization realized following the implementation of Jira Align:
  • They were able to create consistency/collaboration across the organization
  • Accelerated framework (SAFe, Scrum@ Scale, etc) implementation
  • Top to bottom visibility and transparency
  • Better PI/Program planning capabilities
• Agreed that Jira Align increased the productivity of their software teams by more than 40%.