TechValidate Research on Jira Align

Jira Align Case Study

Charter Communications, Inc.


This case study of Charter Communications, Inc. is based on a February 2019 survey of Jira Align customers by TechValidate, a 3rd-party research service.

“I can easily drill from top to bottom in my portfolio for full visibility. Jira Align saves me time and is easy to use.”


The business challenges that led the profiled company to evaluate and ultimately select Jira Align:

  • Decided to look for a new Enterprise Agile Planning tool for the following reasons:
    • Because their previous tool was too complicated/unreliable/didn’t scale
  • Vendors evaluated before choosing Jira Align:
    • CA Agile Central/Rally (now Broadcom)
    • Aha
    • Atlassian Jira Portfolio Plugin

Use Case

The key features and functionalities of Jira Align that the surveyed company uses:

  • Integrates the following tools with Jira Align:
    • Jira
    • GitLab
  • Level of agreement that Jira Align is:
    • Designed to let the teams use the tools they want without any disruption to their work in process: very strongly agree
    • Built for scale: very strongly agree
    • Transformative: strongly agree
    • Outcome driven: very strongly agree
  • Jira Align’s capabilities compared to the competition:
    • SAFe Support: best in class
    • Project and program portfolio: best in class
    • Product roadmapping: best in class
    • Integration w/3rd party tools: best in class
    • Scrum team support: best in class


The surveyed company achieved the following results with Jira Align:

  • Jira Align capabilities compared to the competition:
    • Performance: significantly better
    • Ease of use: significantly better
    • Reliability: significantly better
    • Scalability: best in class
    • User interface: significantly better
  • Confirmed that it took < 1 Month to realize benefits from Jira Align after implementation was complete.
  • Operational benefits their organization realized following the implementation of Jira Align:
    • Top to bottom visibility and transparency
    • Better PI/Program planning capabilities
  • Agreed that Jira Align increased the productivity of their software teams by 10-20%.

About This Data

This data was sourced directly from verified users of Jira Align by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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