SecurAX Tech Solutions Customer Research
India SecurTime
How would you rate ADP SecurTime?
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37%
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11%
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26%
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|
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6%
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|
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9%
|
|
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6%
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|
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0%
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0%
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|
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6%
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|
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0%
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SecurAX Tech Solutions Customer Research
How would you rate ADP SecurTime?
|
37%
|
|
|
11%
|
|
|
26%
|
|
|
6%
|
|
|
9%
|
|
|
6%
|
|
|
0%
|
|
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0%
|
|
|
6%
|
|
|
0%
|
This data was sourced directly from verified users of ADP by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
Statements from the following verified business professionals were used to create this chart:
Title | Company Size | Industry | Response | |
---|---|---|---|---|
Operations Manager | Medium Enterprise | Retail | "ADP Securtime team has been very co-operative to deliver the project and do the day to day support" "We use Time and attandance software and hardware from ADP secutime which we have intergrated to our SAP succesfactos ECM" |
|
CTO / Head IT / GM IT / VP IT | Medium Enterprise | Industrial Manufacturing | "The product is good. However, the support and support analysts are not trained enough to deal with non-India users. It always takes time to resolve issues. The escalation matrix is not helpful when followed. The Support Manager takes time to respond. There is no email communication about the change in the database or backend system which impacting us. There is no local support in the UAE which delays support. The device never syncs time and always needs manual adjustment. SecureAX improved a lot since we enrolled. However, still needs a lot of improvement when supporting international customers. Consistency needs to be followed. This feedback is from IT as we are involved in the implementation and had a lot of pain in the initial stage. " "We are using it as a TAMS and Door access controller." |
|
Manager HR / HR Executive | Small Business | Financial Services | "Reliable support and a smooth flow of information and consumption of all data are readily available. " "We use Securetime for Time & Attendance there are devices installed on office premises. The data also flows from secure time to your payroll application" |
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Operations Manager | Large Enterprise | Infrastructure and Engineering | ||
CTO / Head IT / GM IT / VP IT | Large Enterprise | Healthcare | ||
Manager HR / HR Executive | Medium Enterprise | Aerospace & Defense | "1. Attendance rules set in the app is frequently Changing 2. Not Admin Friendly" "Attendance & Leave Management" |
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Head of Procurement / VP of Procurement /Manager | Medium Enterprise | Professional Services | "The sercie uptime and the solution provided by ADP securtime is comendable. We are happy with their service." "We use time and attendance to track employee work days and total time spent at desk for a particular day. This helps us in analysing LOP and actual work hours spent in the office." |
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Head – Admin | Medium Enterprise | Service Provider | ||
Manager HR / HR Executive | Medium Enterprise | Service Provider | "Since our work timing is complicated one, sometimes the application fail to produce the correct timings." "We are using the application only for time and attendance." |
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Head – Admin | Medium Enterprise | Consumer Products | "Awesome user friendly compatible" "Access control system" |