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ADP Case Study

ADP Australia: Intex Concepts Pty Ltd

Introduction

This case study of Intex Concepts Pty Ltd is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

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“Payroll has become a minor inconvenience instead of a major task each week / month”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

  • Rates each of the following aspects of the ADP offer:
    • ADP’s reporting capabilities: Above Average
    • ADP’s product functionality: Above Average
    • Integration with other third-party systems: Good
    • ADP’s ability to meet compliance regulations: Above Average
    • Ease of using ADP solutions: Above Average
    • Payroll accuracy: Excellent
    • ADP’s data security, privacy and confidentiality: Excellent
  • Rates each of the following aspects of the ADP support:
    • customer support team’s responsiveness: Excellent
    • understanding of their business : Good
    • proactively identifying issues before they happen: Average
    • customer support teams’ knowledge of the legislative landscape: Good
    • informing of upcoming legislation changes: Good

Use Case

The key features and functionalities of ADP that the surveyed company uses:

  • The business reasons that led their organisation to evaluate and ultimately select ADP:
    • Wanted to reduce over-reliance on one person in their organization
    • Felt ADP was the right fit for their business
    • Needed proactive support on legislation and compliance changes
  • The payroll reasons that led their organisation to evaluate and ultimately select ADP:
    • To save time and improve efficiency in their payroll processing
    • Because they needed a payroll solution that could support their future business growth
    • To stay ahead of payroll legislation changes and compliance requirements
    • Because they did not have their own expertise in house to stay on top of changing legislation
    • To ensure accurate payroll processing every time

Results

The surveyed company achieved the following results with ADP :

  • The benefits they have seen since working with ADP:
    • Saved time and money by streamlining payroll processes
    • Were able to focus on their core business
    • Increased efficiency in processing payroll
    • Gained more confidence that they will have access to the necessary expertise and support
  • The statements below apply to their organization:
    • ADP saves us time by helping us manage our payroll more efficiently
    • ADP keeps us up to date and helps us navigate the legislative landscape
  • Rates how strongly they agree with these statements:
    • ADP works in partnership with us: Neither agree nor disagree
    • ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
    • ADP has made my job easier: Agree completely
    • We are happy with ADP’s customer support: Agree completely
    • ADP is very customer focused: Agree completely
    • ADP is the right partner to accompany us on our payroll journey: Agree completely
    • ADP is a partner who can grow with our needs: Agree completely
    • ADP has supported us in our compliance and legislation challenges: Agree completely

Company Profile

Company:
Intex Concepts Pty Ltd

Company Size:
Small Business

Industry:
Industrial Manufacturing

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Learn More:

ADP (Automatic Data Processing)

Source: Martin Wilson, CEO/General Manager/Business Owner, Intex Concepts Pty Ltd
Validated
  Published: Mar. 30, 2023   TVID: AFB-7A8-949




About This Data

This data was sourced directly from verified users of ADP by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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