ADP ADP Australia: South Melbourne Child Care Co Operative

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ADP Case Study

ADP Australia:
South Melbourne Child Care Co Operative

Introduction

This case study of South Melbourne Child Care Co-operative is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“One stop service that creates confidence in knowing we are getting up to date advice while at the same time being compliant with rules and legislation. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Excellent
- ADP’s product functionality: Above Average
- Integration with other third-party systems: Above Average
- ADP’s ability to meet compliance regulations: Above Average
- Ease of using ADP solutions: Above Average
- Payroll accuracy: Excellent
- ADP’s data security, privacy and confidentiality: Excellent
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Excellent
- understanding of their business : Above Average
- proactively identifying issues before they happen: Above Average
- customer support teams’ knowledge of the legislative landscape: Above Average
- informing of upcoming legislation changes: Above Average

Use Case

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Wanted to reduce over-reliance on one person in their organization
- Wanted to adopt a single-supplier strategy
- Felt ADP was the right fit for their business
- Wanted access to expertise when required
- Needed proactive support on legislation and compliance changes
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- To save time and improve efficiency in their payroll processing
- Because their system was outdated
- Because they needed a payroll solution that could support their future business growth
- To improve their payroll data security, privacy and compliance
- To stay ahead of payroll legislation changes and compliance requirements
- To ensure accurate payroll processing every time

Results

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Were able to focus on their core business
- Reduced duplication and manual processes
- Increased efficiency in processing payroll
- Gained more confidence that they are always compliant
- Gained more confidence that they will have access to the necessary expertise and support
- Advanced reporting capabilities to allow them to make more informed decisions
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP keeps us up to date and helps us navigate the legislative landscape
- ADP gives us the confidence and reassurance that comes from working with a market leader
- ADP offers innovative tools to help us manage our payroll
- ADP helps us quickly identify problems and resolves them in an efficient and timely manner
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Agree completely
- ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Agree completely
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely

TechValidate Research on ADP

ADP Australia:
South Melbourne Child Care Co Operative

Introduction

Challenges

Use Case

Results

Company Profile

About ADP

About This Data