ADP ADP Australia: Stratpharma Pty Ltd

ADP Case Study

ADP Australia:
Stratpharma Pty Ltd

This case study of Stratpharma Pty Ltd is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“We are happy that ADP ensure we are accurate and compliant and timely with our payroll.”

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Good
- ADP’s product functionality: Good
- ADP’s ability to meet compliance regulations: Above Average
- Ease of using ADP solutions: Above Average
- Payroll accuracy: Excellent
- ADP’s data security, privacy and confidentiality: Good
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Excellent
- understanding of their business : Good
- customer support teams’ knowledge of the legislative landscape: Excellent
- informing of upcoming legislation changes: Good

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Felt ADP was the right fit for their business
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- Because they needed a payroll solution that could support their future business growth
- To stay ahead of payroll legislation changes and compliance requirements
- To ensure accurate payroll processing every time

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Were able to focus on their core business
- Gained more confidence that they are always compliant
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP keeps us up to date and helps us navigate the legislative landscape
- ADP offers innovative tools to help us manage our payroll
- ADP helps us quickly identify problems and resolves them in an efficient and timely manner
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Neither agree nor disagree
- ADP’s experts give me confidence that I have the expertise I need on hand: Somewhat agree
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Somewhat agree
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely