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ADP Case Study

ADP Australia:
Granvue Homes

Introduction

This case study of GRANVUE HOMES is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

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“Cost beneficial, reassurance of being compliant, security, employee’s satisfaction being able to access information pertaining to pay slips, leave entitlements etc.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

  • Rates each of the following aspects of the ADP offer:
    • ADP’s reporting capabilities: Above Average
    • ADP’s product functionality: Above Average
    • Integration with other third-party systems: Good
    • ADP’s ability to meet compliance regulations: Above Average
    • Ease of using ADP solutions: Above Average
    • Payroll accuracy: Above Average
    • ADP’s data security, privacy and confidentiality: Above Average
  • Rates each of the following aspects of the ADP support:
    • customer support team’s responsiveness: Above Average
    • understanding of their business : Good
    • proactively identifying issues before they happen: Good
    • customer support teams’ knowledge of the legislative landscape: Good
    • informing of upcoming legislation changes: Above Average

Use Case

The key features and functionalities of ADP that the surveyed company uses:

  • The business reasons that led their organisation to evaluate and ultimately select ADP:
    • Wanted to reduce over-reliance on one person in their organization
    • Wanted to adopt a single-supplier strategy
    • Felt ADP was the right fit for their business
    • Wanted access to expertise when required
    • Needed proactive support on legislation and compliance changes
  • The payroll reasons that led their organisation to evaluate and ultimately select ADP:
    • To save time and improve efficiency in their payroll processing
    • To improve their payroll data security, privacy and compliance
    • To stay ahead of payroll legislation changes and compliance requirements
    • I had used ADP services with a previous organisation and was aware of the cost savings that could be had by using an external payroll services supplier, thus making our decision to use ADP a financial benefit decision as well

Results

The surveyed company achieved the following results with ADP :

  • The benefits they have seen since working with ADP:
    • Saved time and money by streamlining payroll processes
    • Were able to focus on their core business
    • Gave employees the ability to request leave and access pay details directly
    • Increased efficiency in processing payroll
    • Gained more confidence that they are always compliant
    • Gained more confidence that they will have access to the necessary expertise and support
    • Advanced reporting capabilities to allow them to make more informed decisions
    • Increased employee engagement through ADP’s self-service tools
  • The statements below apply to their organization:
    • ADP saves us time by helping us manage our payroll more efficiently
    • ADP keeps us up to date and helps us navigate the legislative landscape
    • ADP gives us the confidence and reassurance that comes from working with a market leader
    • ADP offers innovative tools to help us manage our payroll
    • ADP helps us quickly identify problems and resolves them in an efficient and timely manner
  • Rates how strongly they agree with these statements:
    • ADP works in partnership with us: Neither agree nor disagree
    • ADP’s experts give me confidence that I have the expertise I need on hand: Somewhat agree
    • ADP has made my job easier: Somewhat agree
    • We are happy with ADP’s customer support: Somewhat agree
    • ADP is very customer focused: Neither agree nor disagree
    • ADP is the right partner to accompany us on our payroll journey: Somewhat agree
    • ADP is a partner who can grow with our needs: Somewhat agree
    • ADP has supported us in our compliance and legislation challenges: Somewhat agree

Company Profile

Company:
GRANVUE HOMES

Company Size:
Small Business

Industry:
Construction

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Learn More:

ADP (Automatic Data Processing)

Source: Eric Mochi, CFO/Finance Director/Finance Manager, GRANVUE HOMES
Validated
  Published: Mar. 30, 2023   TVID: 67A-E5B-218




About This Data

This data was sourced directly from verified users of ADP by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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