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ADP Case Study

ADP Australia – Coastal Cardiology Clinic

Introduction

This case study of 137476 – Payline – Coastal Cardiology Clinic is based on an April 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

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“Easy access to your organisation.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

  • ADP’s reporting capabilities: Above Average
  • ADP’s product functionality: Above Average
  • Integration with other third-party systems: Good
  • ADP’s ability to meet compliance regulations: Above Average
  • Ease of using ADP solutions: Above Average
  • Payroll accuracy: Above Average
  • ADP’s data security, privacy and confidentiality: Above Average
  • Rates each of the following aspects of the ADP support:
    • customer support team’s responsiveness: Excellent
    • understanding of their business : Excellent
    • proactively identifying issues before they happen: Above Average
    • customer support teams’ knowledge of the legislative landscape: Excellent
    • informing of upcoming legislation changes: Excellent

Use Case

  • The business reasons that led their organisation to evaluate and ultimately select ADP:
    • Were unhappy with their previous supplier
  • The payroll reasons that led their organisation to evaluate and ultimately select ADP:
    • the previous Practice manger changed

Results

The surveyed company achieved the following results with ADP :

  • The benefits they have seen since working with ADP:
    • Saved time and money by streamlining payroll processes
  • The statements below apply to their organization:
    • ADP saves us time by helping us manage our payroll more efficiently
  • Rates how strongly they agree with these statements:
    • ADP works in partnership with us: Neither agree nor disagree
    • ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
    • ADP has made my job easier: Agree completely
    • We are happy with ADP’s customer support: Agree completely
    • ADP is very customer focused: Agree completely
    • ADP is the right partner to accompany us on our payroll journey: Agree completely
    • ADP is a partner who can grow with our needs: Agree completely
    • ADP has supported us in our compliance and legislation challenges: Agree completely

Company Profile

Company:
137476 – Payline – Coastal Cardiology Clinic

Company Size:
Small Business

Industry:
Healthcare

About ADP

Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Learn More:

ADP (Automatic Data Processing)

Source: Deborah Jones., Payroll Manager/Administrator/Specialist, 137476 - Payline - Coastal Cardiology Clinic
Validated
  Published: Jun. 29, 2023   TVID: 54F-C4E-EA5




About This Data

This data was sourced directly from verified users of ADP by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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