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TechValidate Research on ADP

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ADP Case Study

ADP Australia:
Mt Law Group Pty Limited

Introduction

This case study of MT Law Group Pty Limited is based on a March 2023 survey of ADP customers by TechValidate, a 3rd-party research service.

“We can concentrate on what we do and know payroll is correct.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ADP :

Rates each of the following aspects of the ADP offer:
- ADP’s reporting capabilities: Excellent
- ADP’s product functionality: Excellent
- Integration with other third-party systems: Good
- ADP’s ability to meet compliance regulations: Excellent
- Ease of using ADP solutions: Excellent
- Payroll accuracy: Excellent
- ADP’s data security, privacy and confidentiality: Excellent
Rates each of the following aspects of the ADP support:
- customer support team’s responsiveness: Excellent
- understanding of their business : Excellent
- proactively identifying issues before they happen: Excellent
- customer support teams’ knowledge of the legislative landscape: Excellent
- informing of upcoming legislation changes: Excellent

Use Case

The key features and functionalities of ADP that the surveyed company uses:

The business reasons that led their organisation to evaluate and ultimately select ADP:
- Felt ADP was the right fit for their business
- Wanted access to expertise when required
- Recommendation from our accountant.
The payroll reasons that led their organisation to evaluate and ultimately select ADP:
- To save time and improve efficiency in their payroll processing
- Because they did not have their own expertise in house to stay on top of changing legislation
- To ensure accurate payroll processing every time

Results

The surveyed company achieved the following results with ADP :

The benefits they have seen since working with ADP:
- Saved time and money by streamlining payroll processes
- Were able to focus on their core business
- Reduced duplication and manual processes
- Increased efficiency in processing payroll
- Gained more confidence that they are always compliant
- Gained more confidence that they will have access to the necessary expertise and support
The statements below apply to their organization:
- ADP saves us time by helping us manage our payroll more efficiently
- ADP keeps us up to date and helps us navigate the legislative landscape
- ADP gives us the confidence and reassurance that comes from working with a market leader
- Our ADP team understands our business and works in partnership with us
- ADP helps us quickly identify problems and resolves them in an efficient and timely manner
Rates how strongly they agree with these statements:
- ADP works in partnership with us: Agree completely
- ADP’s experts give me confidence that I have the expertise I need on hand: Agree completely
- ADP has made my job easier: Agree completely
- We are happy with ADP’s customer support: Agree completely
- ADP is very customer focused: Agree completely
- ADP is the right partner to accompany us on our payroll journey: Agree completely
- ADP is a partner who can grow with our needs: Agree completely
- ADP has supported us in our compliance and legislation challenges: Agree completely

About This Data

This data was sourced directly from verified users of ADP by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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