TechValidate Research on ADP


ADP Case Study

Small Business Retail Company

Introduction

This case study of a small business retail company is based on a May 2022 survey of ADP customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“ADP helps us keep control of our payroll”

Challenges

Business reasons that led the surveyed company to evaluate and ultimately select ADP:

  • They needed to adopt a single supplier strategy
  • They needed a payroll solution that could support their business growth strategy

Use Case

When asked to rate each of the following aspects of ADP, the surveyed company reported:

  • customer support: Excellent
  • implementation: Good
  • ability to meet compliance regulations: Excellent
  • payroll accuracy: Excellent

Results

Primary benefits the surveyed company has experienced since working with ADP:

  • Increased employee engagement through ADP’s self-service tools
  • Reduced duplication and manual processes
  • More efficient in processing our payroll
  • Statements which apply to the surveyed company:
    • Partnering with ADP has given us the confidence and reassurance that comes from working with a market leader




  • About This Data

    This data was sourced directly from verified users of ADP by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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