Introduction
This case study of Kohl’s Department Stores is based on a April 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.
This case study of Kohl’s Department Stores is based on a April 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.
“I’ve already reached out to peers in regard to vendor presentations and some best practices that I heard other companies using. Lots of opportunity to apply new products and processes.”
“The Executive MindXchange is a great way to network with peers in the Contact Center industry in sharing best practices, experiences with vendors and new products, as well as to network and develop a wider set of individuals that I can reach out to as our businesses continue to expand and develop.”
This data was sourced directly from verified users of Frost & Sullivan Customer Contact East Events by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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