TechValidate Customer Research Library /

TechValidate Research on Hiya

These pages present data that TechValidate has sourced via direct research with verified customers and users of Hiya. TechValidate stands behind the authenticity of all published data. Learn more »



286 Customers Surveyed

2,378 Data Points Collected

104 Published TechFacts

12 Published Charts

6 Published Case Studies



Selected Research Highlights


Hiya Case Study

Renegade Insurance increases answer rate by 101% – 120% with Hiya’s Branded Call

Introduction

This case study of Renegade Insurance is based on an October 2022 survey of Hiya customers by TechValidate, a 3rd-party research service.

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“My outbound call efforts for prospecting and customer support were continuously labelled as spam, impacting both additions of new clients and retaining existing ones. With Hiya, my existing customer instantly know Renegade is calling increasing my retention rate and Renegade branding on the calls spreads our brand name aiding to addition of new clients”

Challenges

  • The challenges experienced that led to evaluating Hiya:
    • Their calls were being displayed as unidentified or unknown
    • Their calls were being displayed with outdated or wrong caller ID names
    • Their outbound calls were being labeled as spam
    • Their needed more data and insights to help optimize their call center operations
    • Their answer rates and other key metrics were declining

Use Case

  • The main purpose for outbound calling operations:
    • Sales (follow-up, providing quotes, deal closing)
    • Service (answering inquiries, resolving issues, customer check-ins)
    • Recruiting
  • The capabilities & features that led to selecting Hiya:
    • Ease of use
    • Reach & distribution
    • Analytics & insights functionality
    • Price
  • The call center metrics used to measure and report success:
    • Answer Rate
    • Call Duration
    • First Call Resolution
    • Right Party Contact Rate

Results

  • The business metrics that have improved after implementing Hiya:
    • Sales velocity
    • Cost to connect
  • The average answer rate for calls impacted by Hiya improved by: 101-120%

Company Profile

Company:
Renegade Insurance

Company Size:
Medium Enterprise

Industry:
Insurance

About Hiya

Hiya is modernizing voice with trust, identity, and intelligence that drive unsurpassed performance of the voice channel. Carriers and enterprises worldwide are transforming voice with Hiya’s Voice Performance Platform, achieving full call integrity, superior experience, and higher connection rates that delight customers and deliver new levels of value for the business.

Learn More:

Hiya

Source: Mohit Khullar, Manager, Strategy & Operations, Renegade Insurance
Validated
  Published: Oct. 30, 2022   TVID: C99-D9A-252

Hiya Customer Research

Better business outcomes with Hiya Connect

Which key business metrics improved after implementing Hiya?

Cost to Connect
35%
Customer Satisfaction/ NPS
30%
Revenue
26%
Average Time to Resolve Issues
13%
Sales Velocity
13%
Source: TechValidate survey of Hiya Connect users (2022)
Validated
  Published: Mar. 6, 2023   TVID: 16B-E9C-515

Hiya Customer Research

Top Reasons Why Customers Choose Hiya Connect

What challenges were you experiencing that led you to evaluate Hiya?

Our outbound calls were being labeled as spam
85%
Our calls were being displayed as unidentified or unknown
78%
Our answer rates and other key metrics were declining
54%
We needed more data and insights to help optimize our call center operations
20%
Our calls were being displayed with outdated or wrong caller ID names
17%
Source: TechValidate survey of Hiya Connect users (2022)
Validated
  Published: Mar. 2, 2023   TVID: F98-B02-60D

Hiya Customer Testimonial

The potential to verify our numbers to ease our customer’s minds that we are calling from an established connection is invaluable in the current climate.

— Data & Dialer Manager, Fortune 500 Healthcare Company

Source: Data & Dialer Manager, Fortune 500 Healthcare Company
Validated
  Published: Oct. 19, 2022   TVID: 734-828-2C5

Hiya Customer Fact

Integrity Insurance & Financial Services’ average call duration increased by 41-50% with Hiya Connect.

Source: Gini Garcia, Manager, IT, Integrity Insurance & Financial Services
Validated
  Published: Jan. 4, 2022   TVID: B69-D73-10A

Hiya Case Study

Fortune 500 Retail Company realizes 21-40% increase in answer rate with Hiya Connect

Introduction

This case study of a Fortune 500 retail company is based on an October 2022 survey of Hiya customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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Challenges

  • The challenges experienced that led to evaluating Hiya:
    • Their calls were being displayed with outdated or wrong caller ID names
    • Their outbound calls were being labeled as spam
  • The challenge experienced with other branded call solutions:
    • Negative experience with customer service or support

Use Case

  • The main purpose for outbound calling operations:
    • Service (answering inquiries, resolving issues, customer check-ins)
  • The capabilities & features that led to selecting Hiya:
    • Ease of use
  • The call center metrics used to measure and report success:
    • Right Party Contact Rate

Results

The average answer rate for calls impacted by Hiya improved by: 21-40%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Fortune 500

Industry:
Retail

About Hiya

Hiya is modernizing voice with trust, identity, and intelligence that drive unsurpassed performance of the voice channel. Carriers and enterprises worldwide are transforming voice with Hiya’s Voice Performance Platform, achieving full call integrity, superior experience, and higher connection rates that delight customers and deliver new levels of value for the business.

Learn More:

Hiya

Source: TechValidate survey of a Fortune 500 Retail Company
Validated
  Published: Oct. 19, 2022   TVID: BE7-C41-961


More to Explore

All TechFacts (104)

All Research Charts (12)

All Case Studies (6)


About Hiya

Hiya is modernizing voice with trust, identity, and intelligence that drive unsurpassed performance of the voice channel. Carriers and enterprises worldwide are transforming voice with Hiya’s Voice Performance Platform, achieving full call integrity, superior experience, and higher connection rates that delight customers and deliver new levels of value for the business.

Hiya Website   Hiya Website



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