Hiya Customer Research
Average Answer Rate for Service Calls Increases with Hiya Connect
When asked how average answer rate improved with Hiya Connect, organizations who use Hiya Connect for services calls said:
286 Customers Surveyed
2,378 Data Points Collected
104 Published TechFacts
12 Published Charts
6 Published Case Studies
Hiya Case Study
This case study of American Residential Services L.L.C. is based on an October 2022 survey of Hiya customers by TechValidate, a 3rd-party research service.
“We don’t roll our trucks until we can confirm that our customers are expecting us. Before Hiya, when our numbers were tagged as spam, customers wouldn’t pick up, so we didn’t dispatch to their home, resulting in unhappy customers.”
The business challenges that led the profiled company to evaluate and ultimately select Hiya:
Business improvement after implementing Hiya:
Hiya Case Study
This case study of a small business transportation services company is based on a December 2021 survey of Hiya customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled company to evaluate and ultimately select Hiya:
The surveyed company achieved the following results with Hiya: