1,754 Customers Surveyed
14,443 Data Points Collected
137 Published TechFacts
7 Published Charts
56 Published Case Studies
Backline Customer Research
During the COVID-19 Pandemic, have you used Backline to:
| Manage change and communicate to staff |
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| Improve care coordination between units |
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| Limit staff and patient exposure by utilizing Telehealth capabilities |
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| Manage and optimize ED throughput |
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| Improve communications with EMS transporting patients to ER – etc |
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MedHx Customer Testimonial
With one patient, MedHx allowed us to catch a Toprol XL order that was mistakenly entered as three times a day when it should have been once a day.
— Director of Pharmacy, Large Enterprise Healthcare Company
MedHx Customer Testimonial
Pharmacy technicians complete our medication histories for the ED and pharmacists check them. On a regular basis, transcription errors occur even from MedHx to Epic. The pharmacist has something to refer to when checking the medication history and can correct these transcription errors by comparing to MedHx. This is the most common way that MedHx prevents ADEs.
— Michelle Adamczyk, Pharmacist, University of Maryland Baltimore Washington Medical Center
Backline Customer Research
Which Backline features are you currently utilizing?
| HIPAA-compliant text chat |
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| Patient-centered chat |
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| Telehealth or video conferencing |
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| Automated clinical notifications |
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| Masked caller ID |
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| Electronic forms and signature |
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| Audio calls |
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| Drivers license scanning for medication history |
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| Parsed CCDs |
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DrFirst Case Study
This case study of UAB Medical West is based on an August 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.
Backline is an effective and efficient communication tool that saves time, promotes positive clinical outcomes, and aids in efficient decision-making.
This organization evaluated and ultimately selected Backline to:
Inside the organization, Backline:
Outside the organization, Backline supports:
Key Features:
This organization uses Backline to coordinate care with the following:
Backline Case Study
This case study of Asti’s South Hills Pharmacy is based on a May 2020 survey of Backline customers by TechValidate, a 3rd-party research service.
Backline has been very helpful to my operations – we currently recommend Backline regularly. It’s efficient and helps with internal communication as well as provider care coordination."
The business challenges that led the profiled company to evaluate and ultimately select Backline:
The key features and functionalities of Backline that the surveyed company uses:
The surveyed company achieved the following results with Backline:
