Original Research on DrFirst

MedHx Customer Testimonial

What has been the biggest benefit to using MedHx with SmartSig at your organization?

The ability to reconcile patients home medications faster and more accurately."

— Pharmacy Operations Manager, Medium Enterprise Healthcare Company

Backline Customer Testimonial

What has been the greatest benefit your organization has realized by using Backline?

Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients.

— Stephanie Lyon, Nurse, MyCentric Healthcare

MedHx Case Study

MedHx Helps Kingman Regional Medical Center Reduce Readmissions with Improved Medication History Data and Adherence Insights

Introduction

This case study of Kingman Regional Medical Center is based on a December 2021 survey of DrFirst customers by TechValidate, a third-party research service.

Challenges

The business challenges that led Kingman Regional Medical Center to evaluate and ultimately select MedHx:

Incomplete medication history data
Patients not taking meds as directed
Duplicate medications

The primary source of readmissions:

Medication non-adherence

Use Case

Extremely Valuable MedHx capabilities:

Alerts: Extremely
Adherence Scores
Timeline View
Grouping or Sorting
Estimated Supply
Map View of Multiple Provider Episodes
Printing Medication Lists

Most effective methods or tools when helping patients adhere to their treatment plans:

MedHx Companion
Interviews with patients and family members
Med to beds program

Results

Kingman Regional Medical Center achieved the following results with MedHx:

Feels their patient records are 95% or better complete
Savings of 2+ hours a day previously spent gathering and confirming a patient’s medication list

Kingman Regional Medical Center agreed with the statement, “Using MedHx Companion alongside my EHR has improved my clinical workflows and provided access to more clinically useful data.”

DrFirst Case Study

T Systems, Inc.

Introduction

This case study of T-Systems, Inc. is based on a February 2021 survey of DrFirst customers by TechValidate, a 3rd-party research service.

“We integrate with DrFirst using the Portal integration model, which has allowed us to quickly and easily add e-prescribing and EPCS capabilities. Integration was straightforward and easy to implement and the functionality meets our needs and satisfies our end-users requests.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select DrFirst:

The key drivers for partnering with DrFirst:
- Better able to focus internal resources on strategic initiatives
- Meet regulatory compliance and quality measures

Use Case

The key features and functionalities of DrFirst that the surveyed company uses:

DrFirst services and resources that brought value to their organization:
- Technical / Customer support
- Pre-built integrations / APIs
Leveraging DrFirst integrations has helped their organization to realize the following:
- Faster time to market with new capabilities
- Simplified API development to achieve solution services
- Reduced maintenance burden
- Regulatory compliance (i.e. SCRIPT2017, EPCS, PDMP)
Areas they have been able to shift their focus and improve as a result of partnering with DrFirst.:
- Strategic corporate growth, EHR, or product innovations
- Client retention

Results

The surveyed company achieved the following results with DrFirst:

What they achieved by leveraging the DrFirst platform:
- Reduced or eliminated development costs and/or resources
- Was better able to focus internal resources on strategic initiatives
- Improved overall functionality of the solution
- Accessed new ancillary revenue from value-add platform
- Met regulatory compliance and quality measures
- Enhanced solution’s value proposition
This company agrees with the following statements regarding DrFirst APIs:
- Meets their expectations
- Documentation is easy to understand and follow
- Reduces development burden

Level of agreement with the following:
- This company agrees their partnership with DrFirst enhanced their company mission and product value
Areas of DrFirst solution capabilities they are most excited to move forward:
- Improved medication history data for higher quality and usability

MedHx Customer Research

How satisfied were you with the implementation of MedHx at your facility?

	Extremely satisfied	Very satisfied	Satisfied	Not satisfied	Disappointed
Knowledge and performance of the implementation team	44%	32%	23%	1%	0%
Implementation team’s understanding of your clinical workflow needs	40%	35%	24%	1%	0%
Process to benchmark satisfaction and identify key performance indicators prior to go live	37%	34%	27%	2%	0%
Implementation team’s availability to answer questions and ability to solve problems in a timely manner	40%	33%	26%	1%	0%
Implementation team’s ability to support the go-live in a timeframe that best met your organizations needs	45%	28%	25%	2%	0%

Backline Customer Research

Which Backline features are you currently utilizing?

HIPAA-compliant text chat	89%
Patient-centered chat	44%
Telehealth or video conferencing	34%
Automated clinical notifications	18%
Masked caller ID	9%
Electronic forms and signature	6%
Audio calls	5%
Drivers license scanning for medication history	2%
Parsed CCDs	0%

TechValidate Research on DrFirst

These pages present data that TechValidate has sourced via direct research with verified customers and users of DrFirst. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

What has been the biggest benefit to using MedHx with SmartSig at your organization?

What has been the greatest benefit your organization has realized by using Backline?

MedHx Helps Kingman Regional Medical Center Reduce Readmissions with Improved Medication History Data and Adherence Insights

Introduction

Challenges

Use Case

Results

Company Profile

About MedHx

T Systems, Inc.

Introduction

Challenges

Use Case

Results

Company Profile

About DrFirst

More to Explore

About DrFirst

DrFirst’s mission is to unite the Healthiverse with revolutionary products and services that close the gaps between information and people so that all sectors in healthcare can create better outcomes together.