Original Research on Celigo

Celigo Customer Statistic

64% of surveyed organizations said too many manual processes made them look for an integration solution.

64%

Celigo Customer Statistic

Celigo AI Error Management

73% of IT organizations familiar with the functionality agreed with the following statement from Forrester:

Celigo Case Study

Nauto

Introduction

This case study of Nauto is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“The IT team was able to meet the continuous demand from our Product and Business organizations and deliver add-in values solutions to Nauto’s product portfolios and business development. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- General need to automate for scale
- Too many manual processes
- Poor data quality
- Growing partner/customer requirement for better integration

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Very Important
- Pre-built integrations: Very Important
- Monitoring and error management: Very Important
- Ability to scale: Very Important
- Features/functionality of integrator.io (iPaaS) platform: Very Important
They also explored the following before selecting Celigo:
- Boomi
- Mulesoft
They are automating the following by using Celigo:
- Quote to cash
- Accounting/Billing/invoicing
- Order processing
- Customer support/service (Customer 360)
- Data Warehouse/Reporting
In the next 6-12 months they are planning to automate the following using integration through any method:
- ABM marketing programs
- Growth and churn metrics
- Custom objects integration between SFDC and Netsuite

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Expand/grow without adding a ton of people
- Reduced their operational costs through efficiency gains
- Improved their customer experience
- Met their SLAs
- Improved their data quality
- Accelerated billing/cash flow
- Their financials are accurate
- We close their books faster
They estimate > $100k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took 6 months to achieve value with Celigo.

Celigo Customer Research

Key processes being automated

What are business processes are you automating using Celigo?

Order processing	61%
Accounting/Billing/invoicing	53%
Quote to cash	29%
Data Warehouse/Reporting	16%
Cash flow management/visibility (RevOps)	14%
Banking integrations	11%
Customer support/service (Customer 360)	11%
AP/Procurement	8%
Lead management	8%
IT Management/DevOps	5%
Hire to Retire	1%
IAM/Provisioning	1%

Celigo Customer Research

When considering Celigo, what alternatives did you explore?

Custom Development (in-house or outsourced)	58%
Boomi	34%
Vendor native or point-to-point apps	25%
FarApp/NetSuite Connect	19%
Jitterbit (including eBridge)	15%
Workato	9%
MuleSoft	7%
Tray.io	4%
Other	12%

Celigo Case Study

Handshake Get Hired

Introduction

This case study of Handshake – Get Hired is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Celigo has helped us scale our Order to Cash process while ensuring utmost data integrity and controls. We’ve been able to manage what data flows, when it flows, and review logs to enable a completeness check.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- General need to automate for scale
- Slow and inaccurate financial reporting
- Need to reduce days sales outstanding
- Too many manual processes
- Data silos impacting business operations
- Inefficient use of resources
- Slow order processing impacting customer experience
- Poor data quality

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Important
- Pre-built integrations: Very Important
- Monitoring and error management: Important
- Ability to scale: Very Important
- Features/functionality of integrator.io (iPaaS) platform: Very Important
They also explored the following before selecting Celigo:
- None – only considered Celigo
They are automating the following by using Celigo:
- Quote to cash
- Accounting/Billing/invoicing
- Cash flow management/visibility (RevOps)
- Order processing
In the next 6-12 months they are planning to automate the following using integration through any method:
- ADP to Netsuite FTP integration

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Expand/grow without adding a ton of people
- Moved resources to high value areas
- Reduced their operational costs through efficiency gains
- Met their SLAs
- Improved their data quality
- Accelerated billing/cash flow
- Their financials are accurate
- We close their books faster
They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took More than a year to achieve value with Celigo.

TechValidate Research on Celigo

These pages present data that TechValidate has sourced via direct research with verified customers and users of Celigo. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Celigo AI Error Management

Nauto

Introduction

Challenges

Use Case

Results

Company Profile

Key processes being automated

Handshake Get Hired

Introduction

Challenges

Use Case

Results

Company Profile

More to Explore