Original Research on Celigo

Celigo Case Study

Wood Wing Software Bv

Introduction

This case study of WoodWing Software BV is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“A more efficient, standard, and maintainable way to build integrations between the multiple tools that we use internally.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- replacing Salesforce that had an integration with Zendesk that we wanted to replace as well

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Important
- Pre-built integrations: Very Important
- Monitoring and error management: Important
- Ability to scale: Important
- Features/functionality of integrator.io (iPaaS) platform: Important
They also explored the following before selecting Celigo:
- Do it ourselves/hire consultant
- Workato
They are automating the following by using Celigo:
- Accounting/Billing/invoicing
- IT Management/DevOps
- Customer support/service (Customer 360)
In the next 6-12 months they are planning to automate the following using integration through any method:
- IT Management/DevOps
- Customer 360

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Reduced their operational costs through efficiency gains
- Improved their data quality
Estimates it took 3 months to achieve value with Celigo.

Celigo Customer Research

Product-Based Any Size

Rate what criteria were important to you when comparing Celigo against other options?

	Very Important	Fairly Important	Important	Slightly Important	Not at all important
My customer experience with Celigo	43%	30%	21%	4%	2%
Transparent pricing and predictable costs	54%	29%	16%	1%	0%
Ease of use	62%	27%	11%	0%	0%
Pre-built automations	45%	27%	18%	7%	3%
Non-technical users can create and manage integrations	32%	24%	20%	14%	10%
Powerful tools for developers	24%	27%	30%	12%	7%
Error Management capabilities	44%	41%	13%	2%	0%
Security, data privacy and governance capabilities	40%	27%	23%	9%	1%

Celigo Customer Testimonial

SImplified Error Management

Celigo’s AI Error Management made it easier to resolve errors and to identify the errors within the data. Overall, Celigo’s AI Error Management manages to make everything error related a lot easier.

— Engineer, Medium Enterprise Automotive & Transport Company

Celigo Customer Research

What’s next on the automation journey for Tech Companies

In the next 6-12 months, what additional processes are you planning to automate?

We have no plans to automate anything else in the next 6-12 months	28%
Data warehouse/Analytics	23%
CPQ	19%
Service Desk	15%
Bank reconciliation	12%
IT Management/DevOps	11%
Procure to Pay	9%
Customer 360	8%
Growth and churn metrics	7%
ABM marketing programs	5%
Employee Onboarding (Hire-to-Retire)	4%
Training/enablement/LMS	3%
Corporate Performance Management	1%
IAM/Provisioning	1%
Lead management	1%
Other	13%

Celigo Case Study

Smart Sweets

Introduction

This case study of SmartSweets is based on a December 2020 survey of Celigo customers by TechValidate, a 3rd-party research service.

“If I had to make the choice again, I would select Celigo.”

“Great customer support. Fast and reliable service. Effective and efficient communication from account managers. Would highly recommend.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Celigo:

The following were the challenge that made them initially look for an integration solution.
- Too many manual processes

Use Case

The key features and functionalities of Celigo that the surveyed company uses:

When comparing Celigo to other vendors, they ranked how important the following were:
- Ease of use: Important
- Pre-built integrations: Very Important
- Monitoring and error management: Important
- Ability to scale: Very Important
- Features/functionality of integrator.io (iPaaS) platform: Important
They also explored the following before selecting Celigo:
- None – only considered Celigo
They are automating the following by using Celigo:
- Accounting/Billing/invoicing
- Order processing
- AP/Procurement
In the next 6-12 months they are planning to automate the following using integration through any method:
- Data warehouse/Analytics
- Corporate Performance Management
- We have no plans to automate anything else in the next 6-12 months

Results

The surveyed company achieved the following results with Celigo:

Has done the following with Celigo in place:
- Expand/grow without adding a ton of people
- Improved their customer experience
- Improved their data quality
- Accelerated billing/cash flow
They estimate > $50k cost savings or revenue growth tied to the implementation of Celigo.
Estimates it took 9 months to achieve value with Celigo.

Celigo Customer Testimonial

Celigo Impact

Our resources have been able to focus their time on projects that have a larger impact on the business, rather than being stuck doing repetitive tasks that consistently need to be done.

— Max Hazledine, IT Administrator, Hunters Reserve

TechValidate Research on Celigo

These pages present data that TechValidate has sourced via direct research with verified customers and users of Celigo. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Wood Wing Software Bv

Introduction

Challenges

Use Case

Results

Company Profile

Product-Based Any Size

SImplified Error Management

What’s next on the automation journey for Tech Companies

Smart Sweets

Introduction

Challenges

Use Case

Results

Company Profile

Celigo Impact

More to Explore