The Skills Connection Customer Research
Ensuring Our Clients Hit the Challenging Analyst Deadlines
When asked if The Skills Connection ensured they met schedules and deadlines for the analysts, customers said:
166 Customers Surveyed
1,540 Data Points Collected
261 Published TechFacts
35 Published Charts
71 Published Case Studies
Curated collections and slideshows of TechValidate research data on The Skills Connection.
This case study of a small business computer software company is based on a March 2016 survey of The Skills Connection customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We used The Skills Connection to prepare a Gartner Magic Quadrant (MQ) briefing deck with the aim of moving our dot. We also utilized them to discuss messaging with the analysts when we had a CEO change and an impending lawsuit with an industry giant and one of our technology partners mid-way through the MQ process.”
“We thought we were going to just have a great briefing deck. What surprised us and also exceeded our expectations was the breadth of service and process around the preparation of the inclusion package, right down to how the document should be presented/formatted, the references and the Critical Capabilities report. All of those components made a significant difference.”
“Yes, I would recommend them. The insight and experience they bring to the table about the inner-workings at an analyst firm are extremely valuable to ensuring we put the right information forward, in the right format at the right time. Without them we likely would have repeated the same mistakes made the prior year and quite honestly, I’m convinced without them we likely could have risked even lowering our position instead of improving it.”
The Skills Connection Case Study
This case study of a medium enterprise computer software company is based on a November 2023 survey of The Skills Connection customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“We engaged The Skills Connection to assist us in preparing, and planning activities around analyst review submissions, as well as equipping our organization with a different mindset to ‘think like the analysts’ and not thinking we know it all.
The Skills Connection listens, engages, and makes recommendations professionally and are a pleasure to deal with. They clearly have experience in the field and know the right way of approaching and engaging with analysts. The Skills Connection ‘tell it like it is’ and are firm, honest, yet fair. Often tunnel vision means you cannot get out of the ’we’ve always done it this way’ mindset, but the collaborative approach they follow means that step by step, the doubters start to buy in. They provide a clear organizational change capability.
For the Magic Quadrant (MQ), they brought together the response team and made it more coherent, as well as enforcing the fact that ‘doing it the same way’ would not cut it if the organization was to move up in the rankings. The biggest value that has been realised is by assisting us in moving up to a higher quadrant in our industry MQ."
The business challenges that led the profiled company to evaluate and ultimately select The Skills Connection:
The key features and functionalities of The Skills Connection that the surveyed company uses:
The surveyed company achieved the following results with The Skills Connection:
Which of the following statements describe what prompted you to engage with The Skills Connection?
We did not have the in-house expertise to effectively engage with analysts |
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We wanted to learn how to effectively differentiate ourselves from our competitors when talking with analysts |
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We wanted to change our position in the MQ/Wave/Marketscape to generate new business |
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We were concerned that coverage of our product/services by analysts would negatively impact our business |
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The Skills Connection Customer Satisfaction Rating
An Analyst/Influencer Relations at a large enterprise financial services company is very likely to recommend The Skills Connection for this reason:
High quality of consultant who helped us. High quality of the insights and the role that TSC consultant provided in the process – an external voice to challenge and improve our response.
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