Original Research on O.C. Tanner

O.C. Tanner Case Study

Southwest Airlines Co.

Introduction

This case study of Southwest Airlines Co. is based on a May 2023 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

Attracting top talent
Recognizing at scale
Losing great employees (retention)
Employee burnout
Negative workplace culture
Negative employee feedback
Low engagement scores
Needing to create, replace, modernize or consolidate recognition program(s)

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

Daily recognition
Nominations
Group Deposits (company-wide recognition)
Career anniversaries
Initiatives
Swag Boxes (onboarding & company branded merchandise)
Celebrations/Events/Holidays
Awards (gift cards, merchandise, experiences)
Custom awards (careerscapes, numerals, cubes, etc)
Onboarding

Results

The surveyed company achieved the following results with O.C. Tanner:

Saw a return on their investment with O.C. Tanner within 1 year.
What business and cultural outcomes, if any, has your organization seen as a result of using O.C. Tanner products/services?
- Employees feel a greater connection between their work and the organization’s purpose
- Improved employee fulfillment in their job
- Improved recognition scores
- Increased innovation
- Increased employee engagement
- Improved frequency of recognition moments
- Improved workplace community
- Improved employee satisfaction with job
- Increased productivity
- More consistent recognition
- More visible recognition
- Stronger collaboration across teams
- Stronger connection with leaders
- A stronger connection with team and colleagues

O.C. Tanner Customer Research

Top 3 Business Challenges for Strategic Services Clients

What problems did your organization face that led you to O.C. Tanner solutions?

Low engagement scores	75%
Need to replace or create a recognition program	75%
Desire to consolidate recognition programs	50%

O.C. Tanner Customer Research

Service award solution impact – ROI

Which of the following outcomes have you seen in your company as a result of using O.C. Tanner solutions?

Employees’ contributions and successes are celebrated	72%
Employees feel their work is meaningful and have a stronger connection to your company's mission or purpose	36%
Employees put in extra effort and are more engaged	16%
Employees stay with your organization longer	14%

O.C. Tanner Customer Testimonial

O.C. Tanner has improved our workplace culture by providing a quick and easy way to say “thanks!”

— Compensation Manager, Large Enterprise Chemicals Company

O.C. Tanner Case Study

Small Business Construction Company

Introduction

This case study of a small business construction company is based on a May 2023 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Consistent experience, openness to customize member communication and gifts.”

“Stable, steady provider and service.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

Recognizing at scale
Losing great employees (retention)

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

Career anniversaries

Results

The surveyed company achieved the following results with O.C. Tanner:

More consistent recognition
More visible recognition
Stronger connection with leaders

O.C. Tanner Customer Statistic

As a result of using O.C. Tanner solutions, 36% of surveyed organizations have seen tangible outcomes, such as employees feeling that their work is meaningful and having a stronger connection to their company’s mission or purpose.

TechValidate Research on O.C. Tanner

These pages present data that TechValidate has sourced via direct research with verified customers and users of O.C. Tanner. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Southwest Airlines Co.

Introduction

Challenges

Use Case

Results

Company Profile

About O.C. Tanner

Top 3 Business Challenges for Strategic Services Clients

Service award solution impact – ROI

Small Business Construction Company

Introduction

Challenges

Use Case

Results

Company Profile

About O.C. Tanner

More to Explore

About O.C. Tanner

O.C. Tanner helps organizations inspire and appreciate great work. Thousands of clients globally use our cloud-based technology, tools, and awards to provide meaningful recognition for their employees. Learn more at www.octanner.com.