Original Research on Broadcom NetOps

NetOps Customer Fact

A professional services company invested in DX NetOps or AppNeta to improve network root cause analysis, isolation and resolution (MTTD, MTTR), respond to network and user experience issues faster, and improve the time to isolate network fault.

NetOps Customer Research

What were the most prominent benefits you realized from your investment in DX NetOps or AppNeta?

Faster and more accurate network issue detection and remediation	64%
Improved network operations efficiency	57%
Full visibility into managed and unmanaged networks	57%
Improved end-user and employee experience	29%
Revenue (gained/protection) from downtime avoidance	21%
Reduced cost (network monitoring tools, overhead)	14%
Time and cost savings from faster service ticket resolution	14%

NetOps Case Study

Large Enterprise Healthcare Company

Introduction

This case study of a large enterprise healthcare company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“To this point, we are impressed with the network visibility we have seen using the solution.”

“We use the solution for end-to-end network monitoring.”

“The solution allows us to gain holistic network visibility, which helps us to troubleshoot issues faster.”

“The solution addresses the majority of what we need.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

We needed to gain end-to-end network visibility
We needed to reduce, if not eliminate blind spots in unmanaged/3rd party networks
We needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
We wanted to reduce network mean-time-to-innocence (MTTI), empowering the right teams to address the issue
We needed to be able to respond to network and user experience issues faster
We wanted to reduce SD-WAN monitoring and validation complexity

What other vendors did you consider before selecting DX NetOps or AppNeta?

ThousandEyes
SolarWinds

Use Case

They use both DX NetOps and AppNeta for end-to-end network performance and user experience monitoring.

Results

Satisfaction with the following DX NetOps or AppNeta features:

End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Very Satisfied
Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Very Satisfied
Proactive insights: prediction of trends to improve decision making and avoid serious network problems: Very Satisfied
Broaden visibility: Extended performance monitoring with hop by hop network path analysis: Very Satisfied
Tame complexity: Scale-up monitoring, supporting large SDx env., isolating network issues with less manual efforts: Very Satisfied
Operational consistency: Reduce risk of change, using BGP path and device configuration change tracking: Very Satisfied
Network quality assurance: Intelligent site-site path analysis using active and passive monitoring: Very Satisfied
Visibility into ISP/Internet performance: Bringing user experience insights into the Network Operations Center (NOC): Very Satisfied

Reported that now that they have DX NetOps or AppNeta, their confidence in gaining end-to-end visibility (from the edge to the cloud) has significantly improved.

About NetOps

NetOps by Broadcom offers a robust set of network observability and management capabilities. With these capabilities, teams can optimize network operations, accelerate network transformations, and enhance connected experiences. The solution equips users with a unified view of traditional networks as well as modern, software-defined, and multi-cloud environments. The solution delivers the rapid scalability needed to support the network transformation initiatives of the largest global enterprises.

Learn More:

Broadcom

NetOps

NetOps Customer Statistic

64% of surveyed organizations said one of the most prominent benefits they realized from their investment in DX NetOps or AppNeta was faster and more accurate network issue detection and resolution.

64%

NetOps Customer Research

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps or AppNeta?

I needed to be able to respond to network and user experience issues faster	71%
I needed to improve root cause analysis, isolation and resolution (MTTD, MTTR)	64%
I needed to gain end-to-end network visibility (from the client to the cloud)	57%
I needed to reduce if not eliminate blind spots in unmanaged/3rd party networks	36%
I wanted to reduce network mean-time-to-innocence (MTTI), empowering the right teams (server, app, ISP/3rd party provide	36%
I needed to consolidate/reduce multiple network monitoring tools	36%
I wanted to reduce SD-WAN monitoring and validation complexity	21%

NetOps Case Study

Fortune 500 Financial Services Company

Introduction

This case study of a Fortune 500 financial services company is based on a November 2023 survey of NetOps customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It allows our Network Operations team to manage a large network environment more easily than it would without the solution. The product brings a lot of information together about the network devices and interconnectivity and saves the engineer from having to log into individual devices and run commands to get the same information.”

“The tool gives us a lot of information about the health and performance of our network in a single solution.”

“Our organization uses DX NetOps to monitor the health and performance of our very large network.”

Challenges

What network operations (NetOps) challenges were you looking to solve by investing in DX NetOps?

I needed to gain end-to-end network visibility
I needed to improve root cause analysis, isolation, and resolution (MTTD, MTTR)
I needed to be able to respond to network issues faster

What other vendors did you consider before selecting DX NetOps?

None. We’ve had this product in place as long as I have been with the company

Use Case

They use DX NetOps for network health and performance monitoring

Results

Satisfaction with the following DX NetOps features:

End-to-end coverage: unified portal/platform, delivering full visibility across managed and unmanaged networks: Satisfied
Rapid and accurate isolation: network suppression, reducing alarm noise while diagnosing and resolving issues faster: Satisfied
Proactive insights: prediction of trends to improve decision-making and avoid serious network problems: Satisfied

Reported that now that they have DX NetOps, their confidence in gaining end-to-end visibility has improved.

About NetOps

NetOps by Broadcom offers a robust set of network observability and management capabilities. With these capabilities, teams can optimize network operations, accelerate network transformations, and enhance connected experiences. The solution equips users with a unified view of traditional networks as well as modern, software-defined, and multi-cloud environments. The solution delivers the rapid scalability needed to support the network transformation initiatives of the largest global enterprises.

Learn More:

Broadcom

NetOps

TechValidate Research on Broadcom NetOps

These pages present data that TechValidate has sourced via direct research with verified customers and users of Broadcom NetOps. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

Large Enterprise Healthcare Company

Introduction

Challenges

Use Case

Results

Company Profile

About NetOps

Fortune 500 Financial Services Company

Introduction

Challenges

Use Case

Results

Company Profile

About NetOps

More to Explore

About Broadcom NetOps