TechValidate Research on Frost & Sullivan Customer Contact East Events

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Frost & Sullivan Customer Fact

Sales cycle reduced by 50%

Based on the executive audience in attendance, the format of the Executive MindXchange, and Frost & Sullivan’s focus on driving a “Return on Relationships” (ROR), Alta Resources expects their sales cycle to be reduced by 50%.

Frost & Sullivan Customer Fact

Strongly Recommended!

A large enterprise insurance company would very strongly recommend this event to their colleagues and/or peers.

Frost & Sullivan Customer Fact

5X ROI

Alta Resources’s ability to generate an ROI is 5 times as likely at the Frost & Sullivan MindXchange vs other events.

Frost & Sullivan Customer Satisfaction Rating

Patrick Nicholson, a Vice President at Alta Resources, would be very likely to recommend Frost & Sullivan for this reason:

It’s the most interactive, well-run event that we attend. There are plenty of Frosties around to ask questions, everything is on time and the content is top-notch.

Frost & Sullivan Customer Fact

Based on the executive audience in attendance, the format of the Executive MindXchange, and Frost & Sullivan’s focus on driving a “Return on Relationships” (ROR), CXperts expects their sales cycle to be reduced by 50%.

Frost & Sullivan Customer Statistic

One Way Push at Events is Yesterday

50% of surveyed participants cite that content being a one-way push from the podium with little interaction or Q&A is a problem which plagues today’s “traditional” trade shows and/or conferences.

50%

Frost & Sullivan Customer Testimonial

GREAT OPPORTUNITY

Great opportunity to share ideas with others regarding automation.

Vice President, Global 500 Insurance Company

Frost & Sullivan Customer Testimonial

It’s About the People

Being surrounded with peers who are bought into the high participation model of this conference inspired increased engagement which led to numerous takeaways to be discussed and implemented back at HQ.

Director, Medium Enterprise Media & Entertainment Company

Frost & Sullivan Customer Testimonial

Great Rapport Leads to ROI

The Frost & Sullivan Executive MindXchange provided extensive value to my team. I was able to set up 6 meetings on my prospect’s calendars before we even left the conference. This was due to an initial conversation and having several interactions with them throughout the event, establishing a wonderful rapport.

Manager, Small Business Telecommunications Services Company

Frost & Sullivan Customer Satisfaction Rating

Hear from Our Sponsors!

A Manager at a small business telecommunications services company would be very likely to recommend Frost & Sullivan for this reason:

The Frost & Sullivan event has always provided a great ROI to bring back leads for my team. The relationships that are built from the networking, meals and sessions prove to plant seeds for future follow up and long lasting friendships.

Frost & Sullivan Customer Testimonial

Fresh Perspectives

New ideas and ways of approaching challenges by seeing diverse industries sharing their best practices.

Supervisor, Medium Enterprise Retail Company

Frost & Sullivan Customer Statistic

Leaders in the Industry

84% of surveyed organizations would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.

84%

Frost & Sullivan Customer Testimonial

What Our Sponsors Are Saying…

Ability to interact and exchange ideas with peers and prospects.

Vice President, Large Enterprise Telecommunications Services Company

Frost & Sullivan Customer Testimonial

Speakers to Inspire a Spark

There were several speakers who added to my inspiration for trying to spark change at my work.

Supervisor, Medium Enterprise Retail Company

Frost & Sullivan Customer Testimonial

Return on Attendance

A number of the speakers provided great content. You can always learn something new, as you network at the Executive MindXchanges.

Director, Large Enterprise Retail Company

Frost & Sullivan Customer Testimonial

You Are Not Alone!

Frost helps me get out of my “bubble” and realize that other companies are tackling the same issues as us.

Supervisor, Medium Enterprise Retail Company

Frost & Sullivan Customer Testimonial

The Best of Everything

Sharing of best practices, a better understanding of industry trends, what’s to come, and networking.

Manager, Medium Enterprise Industrial Manufacturing Company

Frost & Sullivan Customer Satisfaction Rating

The MindXchange Format for the Win!

Dawn Block, a Manager at Knipper & Co., would be very likely to recommend Frost & Sullivan for this reason:

I enjoyed the face to face connections and sharing with this conference. It was very different (in a great way!) from other conferences I’ve attended.

Frost & Sullivan Customer Testimonial

A Frost & Sullivan MindXchange shows the benefits of a

Being part of the larger community and sharing

Vice President, Medium Enterprise Gaming Company

Frost & Sullivan Customer Testimonial

Gathering Insights To Put Into Action!

I found the attendees to all bring valuable information to the conference where sharing of ideas was encouraged. It was more “company/industry” focused rather than “agent-focused” which was exactly what I was looking for. I plan on taking some of the information I learned and putting it into action ASAP.

Samantha Skonieczny, Data Analyst, Delta Defense

Frost & Sullivan Customer Testimonial

Ideas that are Readily Operationalized

I have gotten at least 8 or 10 solid ideas on changes I will be looking to make in our contact center.

Director, Large Enterprise Retail Company

Frost & Sullivan Customer Testimonial

Get Connected, Educated, and Inspired!

Always leave feeling inspired — it’s important to be able to connect with others who are responsible for CX and there are limited opportunities to do so. This event provides that and more. Content is very good and relevant.

Vice President, Medium Enterprise Health Care Company

Frost & Sullivan Customer Testimonial

Recharge and Refuel

I leave each MindXchange refreshed by the brain food, with great take aways and a list of immediate ideas to implement in my call center along with long term planning information.

Shelly Heller, Manager, Operations & Planning, Caleres

Frost & Sullivan Customer Satisfaction Rating

A Transformative Experience Hosted by a Transformative Organization!

A Director at a Global 500 industrial manufacturing company would be very likely to recommend Frost & Sullivan for this reason:

I find Frost & Sullivan to be a transformative organization enabling business partners to connect for mutual benefit in a very fast moving customer experience landscape.

Frost & Sullivan Customer Testimonial

Hear from Your Peers!

This year’s event was very timely for me. I had the opportunity to meet with like-minded professionals who were undergoing similar challenges of correlating the value of the employee to guest experiences. And each leader was in a different stage of this process. While this is just one specific example, it highlights the relevance and importance of getting CX leaders in a room together to share best practices.

Rachelle Dever, Vice President, Signature Flight Support Corporation

Frost & Sullivan Executive MindXchange Customer Testimonial

Peer Insights

I learned about what others are doing in regards to multi/Omni/AI/etc. and how to apply that in my area of focus.

Justin Borah, Vice President, TechStyle

Frost & Sullivan Customer Testimonial

We’re With You Every Step of the Way

Frost was committed to helping us generate a good networking environment and taught us how to polish our message to make a better ROI.

Alejandro Migliora, Vice President, Virtual Hold Technology

Frost & Sullivan Customer Statistic

Meet with Key Decisions Makers at the Executive MindXchange!

100% of surveyed organizations generated 5 or more relationships with decision makers as a result of the Frost & Sullivan Executive MindXchange.

100%

Frost & Sullivan Customer Testimonial

Customer Contact’s an All in One Event

Being able to take content and vendor solutions to define best practices in one location.

Manager, Large Enterprise Health Care Company

Frost & Sullivan Customer Satisfaction Rating

Year over Year Events that Deliver

An Analyst at a Global 500 telecommunications services company would be very likely to recommend Frost & Sullivan for this reason:

Always stimulating & relevant content.




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