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TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »



895 Customers Surveyed

6,850 Data Points Collected

510 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


Time Spent in War Room Goes from 20-30 Hours to 5 Hours

Netcontroll lowered time spent in the war room from 20-30 hours to around 5 hours on average resolving core service incidents using NETSCOUT solutions.

Source: Arturo Aguilar, IT Architect, Netcontroll
Validated
  Published: Aug. 24, 2015   TVID: C6A-9ED-0B6

NETSCOUT nGeniusONE Platform Case Study

AAA Worries Less with nGeniusONE Service Assurance Platform

Introduction

This case study of AAA Michigan is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

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“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution feature for Business Assurance:
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • Riverbed
    • Dynatrace
    • Gigamon

Results

The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Rated the following statement as:
    • NETSCOUT helps measure and manage current IT infrastructure and services: agrees
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 50-79%
    • Improved service performance: 50-79%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 12-18 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 6-12 months

Company Profile

Company:
AAA Michigan

Company Size:
Large Enterprise

Industry:
Insurance

About NETSCOUT nGeniusONE Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment – data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

Learn More:

NETSCOUT

NETSCOUT nGeniusONE Solution

Source: James Welch, Network Administrator, AAA Michigan
Validated
  Published: Dec. 7, 2016   TVID: 8D5-AE7-F0F

NETSCOUT nGeniusONE Platform Customer Research

nGeniusONE and ASI technology beats CA for Continuous Application Delivery

IT teams select NETSCOUT to assure application performance in agile business environments.

Best in Class Significantly Better Better Not Better
nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring

33%

35%

23%

9%
Source: TechValidate survey of 46 users of NETSCOUT nGeniusONE Platform. Sample comprised of customers who selected CA.
Validated
  Published: Aug. 30, 2016   TVID: D04-21A-F7B

BT America Enhances Its Services

BT America, Inc. shortened service disruptions by 75-100% with NETSCOUT.

Source: Dhaval Parikh, Senior Network Administrator, BT America Inc.
Validated
  Published: Aug. 24, 2015   TVID: A38-6D3-14F

NETSCOUT nGeniusONE Platform Customer Research

nGenius Allows You to Control Service Quality and Performance When Moving to the Cloud

Top three challenges solved by nGenius service assurance platform

Pervasive visibility: 37%
View interdependencies across entire service stack: 22%
Actionable intelligence: 17%
All other challenges: 24%
Source: TechValidate survey of 46 users of NETSCOUT nGeniusONE Platform. Sample comprised of customers who agree that service performance management or retaining visibility and control over service challenges are best solved by NETSCOUT.
Validated
  Published: Feb. 5, 2018   TVID: DAB-91F-033

Case Study: Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“The NETSCOUT nGeniusONE solution provides us real-time performance views for all our IT services that are critical to our business.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed
    • Network Instruments

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 5-10 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by an astonishing 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT, thus providing tangible cost savings
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 75-100%
    • Reduced time spent troubleshooting: 75-100%
      • All network performance KPIs improved 75-100%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Energy & Utilities

About NetScout

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

Learn More:

NETSCOUT

NetScout

Source: TechValidate survey of a Large Enterprise Energy & Utilities Company
Validated
  Published: Aug. 26, 2015   TVID: 93C-FD6-1A8


More to Explore

All TechFacts (510)

All Research Charts (61)

All Case Studies (77)


About NETSCOUT nGenius Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

NETSCOUT nGenius Solution Website   NETSCOUT Website



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