TechValidate Research on NETSCOUT nGenius Solution

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Case Study: Large Enterprise Energy & Utilities Company

Introduction

This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

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“We are now able to monitor Microsoft Lync using our NETSCOUT nGeniusONE solution [whereas before that was unavailable to us].”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Displaced several performance management tools with a single platform from NetScout
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: 5-10 hours
    • Reduced time spent in war room 75% to 83% or more
  • Reduced the mean time to resolution (MTTR) by 85% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%

Company Profile

The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

TechValidate stands behind the authenticity of this data.

Company Size:
Large Enterprise

Industry:
Energy & Utilities

About NetScout

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

Learn More:

NETSCOUT

NetScout

Source: TechValidate survey of a Large Enterprise Energy & Utilities Company
Validated
  Published: Aug. 24, 2015   TVID: D97-AEC-25D




About This Data

This data was sourced directly from verified users of NETSCOUT nGenius Solution by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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