TechValidate Research on Dell Partner Software

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Dell Case Study

Mississippi Department of Child Protection Services

Introduction

This case study of Mississippi Department of Child Protection Services is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

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“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

“We once ran into an issue with some items we had purchased, but the Dell Representative was quick to answer my emails and quickly determined a solution.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Keeping track of multiple vendors/providers
    • Lack of responsiveness/engagement and/or follow-up
    • Frequently changing account management contacts

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Operating Systems (licensing, not pre-installed on the system)
    • Productivity Apps
    • Security (licensing, not pre-installed on the system)
    • Virtualization
    • Cloud
  • Has purchased the following publishers from Dell:
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated software suppliers
    • Consolidated technology suppliers (purchase hardware from Dell)
    • Offered Dell agent on contract vehicle
    • Offered a dedicated Partner Software Sales Representative from Dell
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW
    • SHI

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • Cost savings
    • Vendor consolidation
    • An easier life
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate software suppliers
  • Lowest price
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: best in class
    • price of product: significantly better
    • customer experience/engagement: significantly better

    • Organization Profile

    Organization:
    MS Dept of Child Protection Services

    Organization Size:
    State & Local

    Industry:
    Government

    About Dell

    Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information.

    Learn More:

    Dell Partner Software

    Dell

    Source: Daniel Jordan, Chief Information Officer, MS Dept of Child Protection Services
    Validated
      Published: Oct. 13, 2020   TVID: 8ED-8B2-209




    About This Data

    This data was sourced directly from verified users of Dell Partner Software by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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