TechValidate Research on Dell Partner Software

TechValidate Customer Research Library / Dell Partner Software / Dell Partner Software / Case Studies /

Dell Case Study

Mississippi Department Of Employment Security

Introduction

This case study of Mississippi Department Of Employment Security is based on an August 2020 survey of Dell customers by TechValidate, a 3rd-party research service.

Share

Embed

Download

“Dell Partner Software has impacted our business when the software we purchased has worked correctly and when we had no problem in getting the software renewed at the best cost.”

“My Dell Partner Software Sales Representative is a trusted advisor/resource for my software licensing requirements”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Dell:

  • Had the following challenges prior to partnering with Dell Partner Software.
    • Lack of responsiveness/engagement and/or follow-up

Use Case

The key features and functionalities of Dell that the surveyed organization uses:

  • Has purchased from the following Dell Partner Software categories:
    • Operating Systems (licensing, not pre-installed on the system)
    • Productivity Apps
  • Has purchased the following publishers from Dell:
    • Adobe
    • Microsoft
  • Chose Dell for Partner Software for the following reasons:
    • Consolidated technology suppliers (purchase hardware from Dell)
    • Best value (licensing expertise, relationship)
    • Offered a dedicated Partner Software Sales Representative from Dell
  • Considered the following vendors before selecting Dell for Partner Software:
    • CDW
    • En Pointe

Results

The surveyed organization achieved the following results with Dell:

  • Have experienced the following benefits with Dell Partner Software:
    • A trusted advisor at Dell
    • An easier life
    • Support for their software licensing requirements
  • Said their main reason for choosing Dell for Partner Software over other vendors was for the following reasons:
  • The ability to consolidate technology suppliers (purchase hardware from Dell)
  • Licensing expertise
  • Good relationship with my Dell contact
  • Dell Partner Software when compared to similar vendors:
    • ease of ordering: significantly better
    • price of product: significantly better
    • customer experience/engagement: best in class

    • Organization Profile

    Organization:
    MS Dept of Employment Security

    Organization Size:
    State & Local

    Industry:
    Government

    About Dell

    Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information.

    Learn More:

    Dell Partner Software

    Dell

    Source: Valued Customer, IT Specialist, MS Dept of Employment Security
    Validated
      Published: Oct. 13, 2020   TVID: 8CC-0B1-BE6




    About This Data

    This data was sourced directly from verified users of Dell Partner Software by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


    More Research on Dell Partner Software



    © Copyright 2024 SurveyMonkey. All marks used on this site are the property of their respective owners. Privacy Policy Terms of Use