TechValidate Research on Frost & Sullivan Customer Contact East Events

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Case Study: United Site Services, Inc.

Introduction

This case study of United Site Services, Inc. is based on a April 2014 survey of Frost & Sullivan Executive MindXchange customers by TechValidate, a 3rd-party research service.

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“I was able to pick-up some best practices from many of the sessions I have attended and in some cases have already put them in place in my business today.”

“The overall experience gained in the various sessions was invaluable to me, offering a chance to network with my peers and to see some of the latest Contact Center technology available.”

Challenges

  • Finds that traditional trade show and conferences are plagued by the following participant challenges:
    • Presentations that produce too few action items and takeaways because they are too theoretical
    • Limited networking, dull activities and difficult relationships to develop due to the transient audience
    • Aggressive sales tactics by sponsoring & exhibiting companies

Use Case

  • Rated the networking at the Frost & Sullivan Executive MindXchange as excellent.
  • Has attended the Frost & Sullivan Executive MindXchange for the first time.

Results

  • Reported that the unique interactive structure of a Frost & Sullivan Executive MindXchange leads to the following benefits:
    • Access to best practices
    • Increased networking & relationship building
    • A forum which allows me to get real solutions to my business challenges
    • More value overall
  • Generated 10-20 real business and personal relationships at the Frost & Sullivan Executive MindXchange.
  • Rated the content they received at the Frost & Sullivan Executive MindXchange as 5 out of 5.
  • Would choose to attend the Frost & Sullivan Executive MindXchange if they could only go to one external event a year.
  • Would very strongly recommend the Frost & Sullivan MindXchange to their peers.

Company Profile

Company:
United Site Services, Inc.

Company Size:
Large Enterprise

Industry:
Aerospace & Defense

About Frost & Sullivan Executive MindXchange

Frost & Sullivan enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership.

The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies.

Learn More:

Frost & Sullivan

Frost & Sullivan Executive MindXchange

Source: Steve Ferry, Director, Customer Care, United Site Services, Inc.
Validated
  Published: Apr. 23, 2014   TVID: 254-BBA-7C4




About This Data

This data was sourced directly from verified users of Frost & Sullivan Customer Contact East Events by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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