Syniverse Asia World Technology

Syniverse Case Study

Asia World Technology

This case study of Asia World Technology is based on an August 2020 survey of Syniverse customers by TechValidate, a 3rd-party research service.

The business challenges that led the profiled company to evaluate and ultimately select Syniverse:

The vendors they evaluated or replaced prior to selecting Syniverse:
- OpenMarket
The challenges they were experiencing with their previous vendor(s), prompting them to purchase Syniverse:
- Untimely support/poor customer experience

The key features and functionalities of Syniverse that the surveyed company uses:

The features of Syniverse they value the most when compared against competitive solutions:
- Performance, scalability, and flexibility of implementation

The surveyed company achieved the following results with Syniverse:

The benefits they have experienced as a result of working with Syniverse:
- Improved efficiency of business processes
They agree with the following statements about Syniverse:
- “I would recommend Syniverse because of its superior integration capabilities.”
The most valuable aspects/features of Syniverse in their decision to choose them over other vendors they evaluated:
- Relationship & communication with the Sales Rep
They saw a return on their investment in Syniverse in 0-5 months compared to other vendors they worked with in the past.
Rates Syniverse on the following capabilities compared to other vendors/competitors they have evaluated or used:
- Breadth of capabilities & integrations: significantly better
- Value returned for the price: significantly better
- Dedicated & responsive customer support: significantly better
- Technology innovation in the marketplace: significantly better
- Overall performance & quality: significantly better