Talkdesk Customer Research
Which of these primary customer service & support problems is AI helping you (or will help you) to solve? Please feel free to add your own.
| Improve agent performance |
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| Help agents resolve issues quickly & correctly |
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| Increase customer self-service rate |
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| Identify causes of customer issues |
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| Quickly authenticate and connect customers to agents |
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| Optimize resources against demand |
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| None, not using/evaluating solutions that leverage AI to improve customer service & support / contact center processes at this time |
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| Score interactions at scale |
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| Mitigate the risk of a distributed workforce |
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| Train AI models powering automations in the contact center using agents with domain expertise |
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| Other |
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