Talkdesk Customer Research
What challenges were you experiencing that led you to evaluate AI solutions to improve customer service & support processes? Please feel free to add your own.
| Meeting SLAs |
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| Elevated handle times |
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| Needed to expand/grow the business |
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| Needed to manage distributed workforce |
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| Needed to reduce costs |
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| None, not using/planning/evaluating at the present time |
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| Seeking competitive advantage |
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| Low self-service rate |
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| Agent attrition/satisfaction |
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| Low customer satisfaction |
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| Poor agent performance |
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| Needed to increase revenue |
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| Manual QM processes / needed to automatically score interactions at scale |
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| Needed to authentic customers faster |
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| Needed to improve contact center security |
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| Needed to train AI models with lower cost resources |
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| Other |
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