Talkdesk Customer Research
Improvements since implementing Talkdesk
| 75% or more | 50%-74% | 25% to 49% | 10%-24% | 0 to 10% | |
|---|---|---|---|---|---|
| Ability to meet SLAs |
35% |
24% |
20% |
15% |
6% |
| Customer satisfaction improvement (CSAT, NPS scores) |
26% |
30% |
18% |
14% |
12% |
| Agent satisfaction or productivity |
33% |
33% |
14% |
12% |
8% |
| Handle/Resolution improvements |
21% |
32% |
20% |
15% |
12% |
| Reduced Costs |
10% |
21% |
20% |
25% |
24% |
