Statements from the following verified business professionals were used to create this chart:
| Title |
Company Size |
Industry |
Response |
|
Operations Manager |
Small Business |
Banking |
- Call quality
- Value for investment
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Scale
|
|
Customer Care Director or VP |
Small Business |
Consumer Products |
- Call quality
- Ease of use
- Ease of customization & administration
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Product feature set/functionality
- AI and automation capabilities
- Support/Service
|
|
Customer Service Director or VP |
Medium Enterprise |
Computer Software |
- Value for investment
- Ease of use
- Ease of customization & administration
|
|
Operations Director or VP |
Small Business |
Engineering |
- Call quality
- Ease of customization & administration
- Product feature set/functionality
|
|
Contact Center Agent |
Small Business |
Real Estate |
|
|
Customer Service Representative |
Medium Enterprise |
Energy & Utilities |
- Call quality
- Ease of use
- Ease of customization & administration
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Product feature set/functionality
- Support/Service
|
|
Technical Support Manager |
Medium Enterprise |
Financial Services |
- Call quality
- Ease of use
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Product feature set/functionality
- Support/Service
|
|
Business Operations Director or VP |
Small Business |
Consumer Services |
- Call quality
- Ease of customization & administration
- Support/Service
|
|
Operations Director or VP |
Medium Enterprise |
Financial Services |
- Call quality
- Ease of use
- Ease of customization & administration
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Product feature set/functionality
- AI and automation capabilities
- Support/Service
|
|
IT Administrator or Manager |
Medium Enterprise |
Financial Services |
- Call quality
- Value for investment
- Ease of customization & administration
- Integrations with other technologies (e.g., Salesforce, Microsoft, ServiceNow, etc.)
- Product feature set/functionality
- AI and automation capabilities
- Scale
- Support/Service
|
