Talkdesk Customer Research
How do you (or will you) measure the impact/ROI of applying AI technologies in your contact center? Please feel free to add your own.
| Customer satisfaction improvement (CSAT, NPS scores) |
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| Agent productivity (reduction in AHT) |
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| Service Level adherence |
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| Agent satisfaction |
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| Agent time to value (reduced agent ramp time) |
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| Increased self-service rates (call deflection) |
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| Reduced costs |
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| Increased QA efficiency |
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| Reduced agent attrition |
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| Decreased authentication time |
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| None, not using/planning/evaluating at the present time |
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| Increased revenue (upsell/cross-sell) |
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| Other |
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