Ease of use for someone not trained in the product. I can provide links to end users who want information. Those links update dynamically and they stop bugging me for information! I have customized user links for over a dozen different departments and they have a one click interface that “is their environment” with no extraneous information that does not pertain to them. I cannot do this with other products we have evaluated.
— Craig Blackman, Systems Administrator, Csg Systems Inc
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