TechValidate Research on SolarWinds Help Desk and IT Support

47 TechFacts – Page 2 of 2


42% of Organizations Realized Cost Savings of $20,000 to $50,000 After Using Web Help Desk

42% of surveyed IT organizations saved $20,000 – $50,000 or more in resources, personnel, maintenance, overhead, and training by using Web Help Desk.

Web Help Desk Improves Resolution Time by 20 to 40% for Medium Enterprise Organizations

92% of surveyed Medium Enterprise IT organizations’ mean time to resolution for their help desk and IT support is 20 – 40% faster or more since deploying Web Help Desk.

92%

Web Help Desk Improves Resolution Time by 20 to 40% for Government Organizations

90% of surveyed Government IT organizations’ mean time to resolution for their help desk and IT support is 20 – 40% faster or more since deploying Web Help Desk.

90%

Web Help Desk Improves Resolution Time by 20 to 40% for Educational Institutions

84% of surveyed Educational Institution IT organizations’ mean time to resolution for their help desk and IT support is 20 – 40% faster or more since deploying Web Help Desk.

84%

Web Help Desk Improves Resolution Time by 40 to 60% for Educational Institutions

72% of surveyed Educational Institution IT organizations’ mean time to resolution for their help desk and IT support is 40 – 60% faster or more since deploying Web Help Desk.

72%

CIO of Educational Institution Recommends DameWare for Remote Desktop Support

A Chief Information Officer of an educational institution is very likely to recommend DameWare for the following reason:

Have been using it for years, and it is the best remote control solution I have ever used. It is secure, has a small footprint and not expensive. We use DameWare for remote desktop support for over 1,500 systems.

Large Enterprise Healthcare Organization Uses DameWare to Support 9000 Remote Computers

An IT Professional of a large enterprise health care company is very likely to recommend DameWare for the following reason:

We have about 9000 PCs, laptops, and servers on our domain; and we use DameWare to remote into all of them. We tried a few different applications, but did not find any better than DameWare.

CSO of Arkansas Department of Correction Recommends DameWare for Remote Support

5/5 Stars

How our organization uses DameWare:

We use DameWare to support 3200 users. There are several problems that can only be repaired by logging directly to the users’ PC. DameWare is well worth the price to fix problems in multiple locations.

Systems Administrator Hankins & Anderson, Inc. Recommends DameWare for Remote Support

Cathy Davison, a Systems Administrator at Hankins & Anderson, Inc., is very likely to recommend DameWare for the following reason:

I use DameWare everyday, and it makes my job much easier. It has so many features that allow me to do things remotely.

DameWare Delivers Superior Remote Control Performance for IT/System Administrators

92% of surveyed IT/Systems Administrators purchased DameWare remote support and remote control software because of its superior remote control performance.

Help Desk Teams Purchase DameWare Remote Support because it is “Easy to Use”

100% of surveyed Help Desk Technicians and Help Desk Managers purchased DameWare remote support and remote control software because it is easy to use.

IT Managers & IT Directors Purchase DameWare because it is “Easy to Deploy & Configure”

82% of surveyed IT Managers and IT Directors purchased DameWare remote support and remote control software because of its ease of deployment and ease of configuration.

Government IT Organizations Realize Significant “Time Savings” By Using DameWare

96% of surveyed Government IT organizations realized significant time savings as a result of using DameWare remote support and remote control software.

Educational Institutions “Reduce Ticket Resolution Times” with DameWare Remote Support

100% of surveyed Educational Institutions reduced ticket resolution times after started using DameWare remote support and remote control software.

Help Desk Teams Achieve “Time Savings” By Using DameWare Remote Support

100% of surveyed Help Desk Managers and Help Desk Technicians realized significant time savings after they started using DameWare remote support and remote control software.

Metals & Mining Company (USA) Replaces pcAnywhere with DameWare

A medium enterprise metals & mining company replaced Symantec pcAnywhere with DameWare Remote Support.

DameWare helped improve end-user satisfaction and decrease time-to-ticket-resolution.

HCA Healthcare (USA) Recommends DameWare for Remote Administration

5/5 Stars

How our organization uses DameWare:

We have about 8-12 people supporting over 1400 computers throughout the hospital. We also support our sister hospital from time to time. DameWare is the only program I have used that has not had any issues.

Would you recommend DameWare?

I would recommend DameWare because it is easy to use.




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