TechValidate Research on SolarWinds Help Desk and IT Support


Web Help Desk Improves Resolution Time by 20 to 40% for Government Organizations

90% of surveyed Government IT organizations’ mean time to resolution for their help desk and IT support is 20 – 40% faster or more since deploying Web Help Desk.

90%




About This Data

This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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