TechValidate Research on SolarWinds Help Desk and IT Support

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NASA Benefits from Ticketing Automation in SolarWinds Web Help Desk

5/5 Stars

How our organization uses SolarWinds Web Help Desk:

20 technicians are using the system. We have process rules set up that will automatically assign tickets in some instances.

Would you recommend SolarWinds Web Help Desk?

Yes, because it is very user friendly on both the technician and administrative side, and the customers have a clean and elegant interface. It serves our end goal of a pain-free customer interface.

Source: Cm Ware, IT Manager, National Aeronautics and Space Administration
Validated
  Published: Aug. 26, 2015   TVID: BC6-CCA-7A9




About This Data

This data was sourced directly from a verified user of SolarWinds Help Desk and IT Support by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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