SolarWinds Help Desk and IT Support Research Chart: Benefits & Organizational Impact of Using Web Help Desk

About This Data

This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.

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Respondent Details

Statements from the following verified business professionals were used to create this chart:

	Company Size	Industry	Response
IT/Systems Administrator	Medium Enterprise	Consumer Products	Minimized operational and overhead costs Increased help desk productivity and operational efficiency Improved quality of support Improved customer satisfaction
Database Administrator (DBA)	Educational Institution	Educational Institution	Reduced time-to-resolution of support tickets Increased help desk productivity and operational efficiency Improved quality of support Improved customer satisfaction
IT/Systems Administrator	Educational Institution	Educational Institution	Saved technician time and effort with automation Increased help desk productivity and operational efficiency Improved quality of support
IT Manager	Non-profit	Non-profit	Minimized operational and overhead costs Improved quality of support
Help Desk Manager	Educational Institution	Educational Institution	Reduced time-to-resolution of support tickets Saved technician time and effort with automation Increased help desk productivity and operational efficiency Improved quality of support Improved customer satisfaction
IT Manager	Medium Enterprise	Insurance	Saved technician time and effort with automation Increased help desk productivity and operational efficiency
IT Director	Educational Institution	Educational Institution	Saved technician time and effort with automation Increased help desk productivity and operational efficiency Improved quality of support Improved customer satisfaction
IT Professional	Educational Institution	Educational Institution	Reduced time-to-resolution of support tickets Increased help desk productivity and operational efficiency Improved quality of support
Help Desk Technician	Cultural Institution	Cultural Institution	Reduced time-to-resolution of support tickets Increased help desk productivity and operational efficiency Improved customer satisfaction
IT Manager	Medium Enterprise	Consumer Products	Minimized operational and overhead costs Increased help desk productivity and operational efficiency Improved customer satisfaction

Reduced time-to-resolution of support tickets	43%
Minimized operational and overhead costs	21%
Saved technician time and effort with automation	50%
Increased help desk productivity and operational efficiency	64%
Improved quality of support	58%
Improved customer satisfaction	45%
Other	10%

TechValidate Research on SolarWinds Help Desk and IT Support

Benefits & Organizational Impact of Using Web Help Desk

About This Data