“Our previous solution, One or Zero Helpdesk & Task Management System, was very limited in reporting tools and “bells and whistles,” and didn’t always work. Web Help Desk is an improvement in every feature, including alerts/notifications, enforcement of SLAs, detailed e-mails to techs, and we love the pop-up notifications based on the Report Type selected by clients so we give them answers before they ask the questions."
“I would recommend Web Help Desk to others and I have done so. It is easy to use, easy to customize, and quick to get up and running into production.”
