Case Study: Educational Institution (USA) Saves Up To $100,000 After Using Web Help Desk
“Web Help Desk is easy to use and manage. Overall, love the integration with various useful components.”
Purchased SolarWinds Web Help Desk to solve the following help desk and IT support challenges:
Lack of monitoring and reporting for tracking ticket status and customer support needs
About 25 technicians use Web Help Desk to track and manage tickets.
Key use cases of Web Help Desk that led to purchase:
Centralized and automated ticketing management
IT asset discovery and inventory management
Intuitive Web-based help desk interface
IT change management
Integration with SolarWinds Orion® platform
Integration with DameWare® remote support software
Realized the following benefits and organizational impact as a result of using Web Help Desk:
Saved technician time and effort with automation
Increased help desk productivity and operational efficiency
Improved quality of support
Improved customer satisfaction
ROI benefits and cost savings:
Mean time to resolution for help desk and IT support is over 100% faster since deploying Web Help Desk.
Saved $50,000 – $100,000 in resources, personnel, maintenance, overhead, and training costs by using Web Help Desk.
About SolarWinds Web Help Desk
SolarWinds delivers powerful, affordable, and easy-to-use tools to simplify IT service management from help desk ticketing to desktop support. Lower time-to-resolution of service tickets and improve customer satisfaction.
This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.
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