Challenges
- “There used to be no help desk system where I currently work. I researched a bunch of different offerings, and SolarWinds Web Help Desk seemed to be the best for this organization.”
Use Case
- There are 13 technicians that use Web Help Desk to track all IT related projects and problems.
- Reasons for purchasing Web Help Desk:
- Affordable cost
- Ease of use
- Availability as on-premises software
- Key use cases of Web Help Desk that led to purchase:
- Centralized and automated ticketing management
- Intuitive Web-based help desk interface
- IT change management
Results
- Realized the following benefits and organizational impact as a result of using Web Help Desk:
- Reduced time-to-resolution of support tickets
- Saved technician time and effort with automation
- Increased help desk productivity and operational efficiency
- Improved quality of support
- Improved customer satisfaction
- ROI benefits and cost savings:
- Mean time to resolution for help desk and IT support is over 100% faster since deploying Web Help Desk
- Saved over $100,000 in resources, personnel, maintenance, overhead, and training costs by using Web Help Desk
- Rates Web Help Desk as 5 out of 5 stars.
