Sign In

TechValidate Research on SolarWinds Help Desk and IT Support

TechValidate Customer Research Library / SolarWinds / SolarWinds Help Desk and IT Support / Case Studies /

Case Study: Educational Institution (Texas, USA) Replaces BMC Track-It! with Web Help Desk

“Web Help Desk is easy to set up and use. And the price is very competitive.”

Challenges

Used BMC Track-It! prior to purchasing SolarWinds Web Help Desk.
Purchased SolarWinds Web Help Desk to solve the following help desk and IT support challenges:
- Cost associated with continued use of existing product.

Use Case

8 technicians use Web Help Desk to support 750 end-users."
Reasons for purchasing Web Help Desk:
- Affordable cost
- Ease of use
Key use cases of Web Help Desk that led to purchase:
- Centralized and automated ticketing management
- IT asset discovery and inventory management

Results

Realized the following benefits and organizational impact as a result of using Web Help Desk:
- Saved technician time and effort with automation
- Improved quality of support
ROI benefits and cost savings:
Saved up to $10,000 in resources, personnel, maintenance, overhead, and training costs by using Web Help Desk.
Rates SolarWinds Web Help Desk as 4.5 out of 5 stars.

About This Data

This data was sourced directly from verified users of SolarWinds Help Desk and IT Support by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on SolarWinds Help Desk and IT Support