Calabrio ONE Customer Research
Investing in Agent Development
In which ways have you changed employee training, coaching, and motivation programs to accommodate the need for loyal agents that can perform higher level activities?
| Peer mentoring |
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| Self-assessments and evaluations |
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| E-learning tools |
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| Clearer opportunities for advancement |
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| Flexible scheduling |
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| Higher pay and better benefits |
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| Added gamification |
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