TechValidate Research on Calabrio ONE

TechValidate Customer Research Library / Calabrio ONE / Charts /

Calabrio ONE Customer Research

Organizations are Investing in Employee Engagement

In which ways have you invested in your contact center to better engage employees?

Improve training and skill development programs
70%
Enhance customer satisfaction-focused monitoring
63%
Deploy/reconfigure technology
55%
Enhance recognition and rewards programs
45%
Optimize recruiting and hiring
38%
Offer flexible work schedules/work from home
34%
Source: TechValidate survey of 476 users of Calabrio ONE
Validated
  Published: Aug. 3, 2018   TVID: 0CD-F72-4DF




About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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