TechValidate Research on Calabrio ONE

Calabrio Software Case Study

Rabobank saw a ROI in 24 months after deploying Calabrio software


This case study of Rabobank is based on a survey of Calabrio Software customers by TechValidate, a 3rd-party research service.

“Calabrio is a reliable product.”


The business challenges that led the profiled company to evaluate and ultimately select Calabrio software:

  • Purchased Calabrio because they:
    • Were unhappy with their existing vendor
    • Needed to upgrade/technology refresh
  • Used the following vendors prior to choosing Calabrio:
    • NICE
    • Verint
  • Rates the following in terms of how much they influenced their decision to purchase Calabrio software:
    • Lower total cost of ownership: very important
    • Product features: very important
    • Ease of use: important
    • Unified suite/integration: important
    • Superior support and services: very important

Use Case

The key features and functionalities of Calabrio software that the surveyed company uses:

  • Uses the following Calabrio products:
    • Call Recording
    • Quality Management (QM)
    • Analytics
  • Integrates the following applications with their Calabrio software:
    • Cisco platform
    • CRM system (


The surveyed company achieved the following results with Calabrio software:

  • Experienced the following benefits since deploying your Calabrio software:
    • Met regulatory compliance standards
    • Reduced costs
  • Saw a return on investment (ROI) in 24+ months after deploying Calabrio software.
  • Increased the productivity of their contact centre by 11-30% after deploying Calabrio software.
  • Increased their customer satisfaction rates by 11-30% after deploying Calabrio software.

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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