The business challenges that led the profiled organisation to evaluate and ultimately select Calabrio software:
- Purchased Calabrio because they:
- Needed to upgrade/technology refresh
- Used the following vendors prior to choosing Calabrio:
- Rates the following in terms of how much they influenced their decision to purchase Calabrio software:
- Lower total cost of ownership: very important
- Product features: extremely important
- Ease of use: extremely important
- Unified suite/integration: very important
- Superior support and services: important
The key features and functionalities of Calabrio software that the surveyed organisation uses:
- Uses the following Calabrio products:
- Call Recording
- Quality Management (QM)
- Integrates the following application with their Calabrio software:
The surveyed organisation achieved the following results with Calabrio software:
- Experienced the following benefit since deploying your Calabrio software:
- Improved insights into customer behaviour
- Saw a return on investment (ROI) in 7-12 months after deploying Calabrio software.
- Increased the productivity of their contact centre by 11-30% after deploying Calabrio software.
- Increased their customer satisfaction rates by 11-30% after deploying Calabrio software.