The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
- Top drivers for purchasing Calabrio:
- Wanted contact center growth
- Needed an upgrade or technology refresh
- Evaluated the following vendors prior to choosing Calabrio:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
- Applications used in conjunction with Calabrio software:
- The Cisco platform
- A eLearning system
The surveyed company achieved the following results with Calabrio ONE:
- Rates the following in terms of how much they influenced the decision to purchase Calabrio software:
- Lower Total Cost of Ownership: very important
- Product features: extremely important
- Ease of use: extremely important
- Unified suite / integration: very important
- Superior support and services: very important
- Benefits experienced since deploying Calabrio software:
- Reduced costs
- Improved contact center efficiency
- Improved employee satisfaction
- Saw a return on investment (ROI) in 6-9 months after deploying Calabrio software.
- Increased the productivity of their contact center by up to 10% after deploying Calabrio software.
- Increased their customer satisfaction rates by up to 15% after deploying Calabrio software.