Introduction
This case study of Flight Centre is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
Calabrio ONE Case Study
This case study of Flight Centre is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Since implementing Calabrio, we have seen improvements in our customer experience, and hold times have reduced as we are not rostering people at the right times and monitoring adherence. AHT has been reduced due to the transparency in these stats and agents feel better informed about their performance and ability to monitor themselves.”
“Calabrio has provided massive improvements to our business and is user-friendly for the Workforce Management team, Agents, and Supervisors.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
This data was sourced directly from verified users of Calabrio ONE by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.