TechValidate Research on Calabrio ONE

Calabrio Software Case Study

Large Belgian Consumer Services Company Switches to Calabrio


This case study of a large enterprise consumer services company is based on a survey of Calabrio Software customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Calabrio is an efficient and friendly product.”


The business challenges that led the profiled company to evaluate and ultimately select Calabrio Software:

  • Purchased Calabrio because they:
    • Are standardising across locations
  • Used the following vendor prior to choosing Calabrio:
    • Verint
  • Rates the following in terms of how much they influenced their decision to purchase Calabrio software:
    • Lower total cost of ownership: very important
    • Product features: extremely important
    • Ease of use: extremely important
    • Unified suite/integration: very important
    • Superior support and services: extremely important

Use Case

The key features and functionalities of Calabrio ONE that the surveyed company uses:

  • Uses the following Calabrio product:
    • Call Recording
  • Integrates the following application with their Calabrio software:
    • Cisco platform


The surveyed company achieved the following results with Calabrio ONE:

  • Experienced the following benefits since deploying your Calabrio software:
    • Improved customer satisfaction
    • Reduced costs
    • Improved contact centre efficiency
    • Improved insights into customer behaviour
    • Improved employee engagement
    • Increased sales/revenue
  • Saw a return on investment (ROI) in 7-12 months after deploying Calabrio software.

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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