TechValidate Research on Calabrio ONE

Calabrio ONE Case Study

Vee Technologies Pvt Ltd


This case study of Vee Technologies Pvt Ltd is based on an April 2021 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

“We have mainly used this product for call recording encryption and it is working fine”


The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:

  • Experienced the following challenges with their previous solution prior to implementing Calabrio:
    • We have chosen this product only.
  • Used the following solutions prior to switching to Calabrio:
    • Nil

Use Case

The key features and functionalities of Calabrio ONE that the surveyed company uses:

  • Using the following Calabrio products:
    • Calabrio Call Recording
  • Their contact center uses the following metrics to measure performance:
    • Customer Satisfaction (CSAT)


The surveyed company achieved the following results with Calabrio ONE:

  • Experienced the following benefits since implementing Calabrio:
    • Improved customer satisfaction
    • Improved contact center efficiency
  • Saw a return on their investment in Calabrio immediately.
  • Rates the following improvements since implementing Calabrio:
    • improved customer satisfaction: 50-75%
    • improved employee engagement: 50-75%
    • increased contact center efficiency: 75%+

About This Data

This data was sourced directly from verified users of Calabrio ONE by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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